Browsing the Knowledge Base
To minimize downtime for users, Incident IQ has a built-in knowledge base that can provide solutions to help you self-solve common technical issues. If you’d like to browse all solutions stored in the knowledge base, you can access the complete knowledge base through the top navigation bar on your Incident IQ dashboard.
Once you’ve read the knowledge base solution, use the feedback tool to leave feedback on the recommended solution. Leaving feedback will help your IT staff create better, more relevant solutions to the problems you submit.