You can give users the ability to check in/out devices under the Permissions tab. Select the custom policy that you would like to update or copy an existing policy. Next, go to the Asset section. Here, the Assign Owner column needs to be checked for this feature to be available to the users. You have the ability to apply it to …
How do I allow a user to utilize the Check-in/Out feature? Read More »
If you need to make manual changes to a user’s account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. You may do so in one of two ways. The first method is to lock down each piece …
How do I prevent apps from updating user account information? Read More »
Incident IQ does not currently support the creation of custom user roles. In cases where you need a new role, we recommend creating a custom policy instead and applying it out to the selected user(s). This will give them the permissions they need without applying it out to other users with the same role in the system. …
Important Note: If a user account is created through an integration with an outside application then you will not have the option to delete the user account. In these cases, you will need to adjust settings within your apps to automatically deactivate inactive user accounts. Any user account that was manually created in Incident IQ …
Guide Overview The following article is designed to give administrators and agents with the import permission an overview of the following topics: Manually importing and/or updating users in Incident IQ through uploading a CSV file Accessing incomplete pending imports Reviewing completed imports Guide Index You can use the following links below to quickly navigate to …
Guide Overview Permissions determine what actions users can take in Incident IQ as well as what sections they can access. The following guide is designed to give Administrators a detailed overview of the following topics: Viewing, editing, and resetting a user’s permissions settings. Accessing the permissions changelog to view when, who, and what permissions have …
Guide Overview This guide is designed to give agents and administrators a general overview of the following topics: What teams are and their use in Incident IQ How to create, edit, and delete teams How to access team analytic data Guide Index You can use the following links below to quickly navigate to a specific section …
Guide Overview The following guide is designed to provide Agents and Administrators a detailed overview of the following user related topics in Incident IQ: The different types of users Navigating the Users Explorer How to add, edit, and delete users How to change a user’s password How to export users accounts to an excel file How …
