To manage the classrooms associated with your account, click on your name in the top right of your Incident IQ dashboard, and navigate to My Profile. Under Assigned Rooms, use the search function to search for the appropriate school and room number you would like to add. From here, select the correct room in the drop-down menu and …
If you get an automated email notification in your inbox from Incident IQ, you can respond to the corresponding ticket simply by replying to the email. This will enter your comment directly into the ticket timeline feed within Incident IQ without having to log in to do so.
Attaching File/Picture to Tickets If you have a file to attach to your ticket, you can do so on the final ticket submission page. You can either drag and drop the file into the upload box or click on Select Files to Upload to search your computer for the file in question. Any file that you successfully …
Comments can be directly added to a ticket by typing in the Timeline at the bottom-right corner of all ticket pages. From here you can message the assigned agent and attach image files by dragging and dropping into the comment field. You can also add screenshots to comments if need to assist the agent working the ticket in …
You can favorite assets from the Favorites / Linked Assets page of your Incident IQ account. To add a new favorite select the Add Favorite icon near the top right of the page. One of the easiest ways to find generic assets, such as software, is to simply type the name of the asset into the search …
If enabled by your district’s administration, you can access training at any time within Incident IQ by clicking Help at the top of the dashboard. This will open a sidebar on the right-side of your screen. Scroll down to the training section and click on Start Training.
Incident IQ only supports attaching one device to each ticket. You will need to create a new ticket for every device you wish to submit a new work order for. Tip: Are you an agent or administrator and want to create multiple tickets concerning the same model and issue? Using batch ticket operations allows you to …
Guide Overview This article is designed to provide requestors (students, faculty, staff) an overview of the following topics: Accessing and browsing the knowledge base Suggested article links in submitted tickets Leaving feedback on articles Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly …
Important Note: This guide is applicable only for users in districts utilizing the Password Reset App. If you are a district admin and would like to find out more about this app please feel free to contact you Incident IQ Sales rep for details. Guide Overview When installed, the Password Reset app allows users to reset …
Guide Overview Incident IQ is designed to give faculty and staff users the ability to have favorited devices and systems, known as assets, to help maked the ticket submission process quicker. This guide is designed to give a general overview of the following topics: The benefits of Quick Tickets. How to add and remove favorite assets …
