Requestor Help

Can I respond to tickets via email?

If you get an automated email notification in your inbox from Incident IQ, you can respond to the corresponding ticket simply by replying to the email. This will enter your comment directly into the ticket timeline feed within Incident IQ without having to log in to do so.

How do I access the training module?

If enabled by your district’s administration, you can access training at any time within Incident IQ by clicking Help at the top of the dashboard. This will open a sidebar on the right-side of your screen. Scroll down to the training section and click on Start Training.

Using the Knowledge Base

Guide Overview This article is designed to provide requestors (students, faculty, staff) an overview of the following topics: Accessing and browsing the knowledge base Suggested article links in submitted tickets Leaving feedback on articles Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly …

Using the Knowledge Base Read More »

Resetting Your Password

Important Note: This guide is applicable only for users in districts utilizing the Password Reset App. If you are a district admin and would like to find out more about this app please feel free to contact you Incident IQ Sales rep for details. Guide Overview When installed, the Password Reset app allows users to reset …

Resetting Your Password Read More »

Managing your Assets

Guide Overview Incident IQ is designed to give faculty and staff users the ability to have favorited devices and systems, known as assets, to help maked the ticket submission process quicker. This guide is designed to give a general overview of the following topics: The benefits of Quick Tickets. How to add and remove favorite assets …

Managing your Assets Read More »

Scroll to Top