Guide Overview This article is designed to provide requestors (students, faculty, staff) an overview of the following topics: Accessing and browsing the knowledge base Suggested article links in submitted tickets Leaving feedback on articles Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly …
Important Note: This guide is applicable only for users in districts utilizing the Password Reset App. If you are a district admin and would like to find out more about this app please feel free to contact you Incident IQ Sales rep for details. Guide Overview When installed, the Password Reset app allows users to reset …
Guide Overview Incident IQ is designed to give faculty and staff users the ability to have favorited devices and systems, known as assets, to help maked the ticket submission process quicker. This guide is designed to give a general overview of the following topics: The benefits of Quick Tickets. How to add and remove favorite assets …
Guide Overview The following guide is designed to give Staff and Faculty users a general understanding of the following topics on managing your Incident IQ account: How to access your profile. How to change your profile picture. How to change your login password. What to do if your account information is incorrect. How to manage …
Guide Overview This guide is designed to provide requestors (student, faculty, or staff) a general overview on the following topics: Accessing your submitted tickets Responding to tickets with comments or emails How to edit or delete your ticket Using Knowledge Base articles linked in tickets Not what you’re looking for concerning tickets? Perhaps one of …
Guide Overview The following guide is designed to give Requestor level users (student, faculty, staff) a general overview and links to detailed help guides for the elements that make up their Dashboard that includes: The top navigation bar, which includes the Tickets, Assets, Knowledge Base, New Ticket, Search, Help, and profile links Your most recent …
Guide Overview This article is designed to provide requestors (students, faculty, staff) step-by-step guides on the following topics: Using Quick Tickets to submit tickets for your assigned assets (computers, software, projectors, etc). How to submit tickets for assets owned by other users. Submitting a ticket on behalf of another user or location. How to attach …
Incident IQ is compatible with single sign-on services like Google SSO and Microsoft Azure. If your school district uses one of these services you may log in to Incident IQ by simply clicking the button for the relevant SSO and then entering one-time the same login credentials you use to access your district’s network environment. …
Guide Overview The following guide is designed to give district administrators an overview of the following My Classes topics: Submitting tickets for students Checking assets in/out to students Verifying student assets Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this …
