Requestor FAQ

Can I respond to tickets via email?

If you get an automated email notification in your inbox from Incident IQ, you can respond to the corresponding ticket simply by replying to the email. This will enter your comment directly into the ticket timeline feed within Incident IQ without having to log in to do so.

How do I access the training module?

If enabled by your district’s administration, you can access training at any time within Incident IQ by clicking Help at the top of the dashboard. This will open a sidebar on the right-side of your screen. Scroll down to the training section and click on Start Training.

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