Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: A general overview of the process of working a ticket from start to finish Adding ticket comments Viewing the ticket timeline Accessing knowledge base articles Using additional ticket options Guide Index You can use …
Aside from your own ticket statistics, the Mobile Dashboard is broken down into five key sections as highlighted below: Menu Icon – This opens the navigation menu allowing users access to more features inside of Incident IQ Mobile Search Bar – This can be used to search for tickets, assets, and users Highest Priority Tickets – useful to …
Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: Using the mobile ticket wizard Submitting tickets for other locations and/or users through the mobile app Guide Index You can use the following links below to quickly navigate to a specific section in this …
To edit your profile information, click on the menu icon (three horizontal bars) in the top left corner, scroll down and click Profile in Other section of the pop-out menu. From here you can edit your display name, default location, email address, contact information, and profile picture.
Guide Overview The following guide is designed to give users mobile app users in districts with iiQ Assets a general overview of the following topics: Using assets explorer in the mobile app Viewing saved custom views Checking assets in and out Guide Index You can use the following links below to quickly navigate to a …
Guide Overview The following article is designed to give agent and administrator level users of the mobile app a step-by-step guide on the following: Setting iiQ Mobile to their district address Logging in manually Logging in with a Single Sign-On service Guide Index You can use the following links below to quickly navigate to a specific section in this …
