Assets

What webhook variables replacements does Incident IQ support for assets

Uncategorized / By

When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

What webhook variables replacements does Incident IQ support for assets Read More »

What permissions should a user have in order to use batch check-in/out in Rollout Scout?

Uncategorized / By

You can give agent level users the ability to use batch check-in/out feature under the Permissions tab. Select the custom policy that you would like to update or copy an existing policy. Next, go to the Asset section. Here, the Edit and Assign Owner column needs to be checked for this feature to be available to the users. You have the ability to …

What permissions should a user have in order to use batch check-in/out in Rollout Scout? Read More »

What filter options are available when tracking changes made to assets?

Uncategorized / By

Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …

What filter options are available when tracking changes made to assets? Read More »

Does Incident IQ automatically match an asset’s location to the assigned user’s location?

Uncategorized / By

By default, Incident IQ does not automatically update asset location information to match a user’s location. However, administrators can enable this functionality utilizing one or both of the following two Assets site options: When User is Assigned an Asset: Update Asset to Match Owner’s location When User’s Location Changes: Update Asset to Match Owner’s location Another …

Does Incident IQ automatically match an asset’s location to the assigned user’s location? Read More »

Can I change when policy alerts appear in the Audit Manager page?

Uncategorized / By

Incident IQ administrators can manage when policy alerts appear in the Audit Manager through the Site Options page. Underneath the Assets section, you will see three options that allow you to manage when you get alerts for the assets that are at risk, assets that have failed verifications, and assets that are still unverified on …

Can I change when policy alerts appear in the Audit Manager page? Read More »

Can I change the number of allowed devices for a user before getting check-out alerts?

Uncategorized / By

By default, when checking out devices to users you will get a warning pop-up if a user already has one device assigned to them. However, administrators can change the number of a devices a user may have before receiving the warning in the check-out screen. To do so, the admin will need to select Site Options from …

Can I change the number of allowed devices for a user before getting check-out alerts? Read More »

Does the system automatically clear storage data from devices outside of the batch check-out process?

Uncategorized / By

Storage location information, either added through batch check-in or through manually editing an asset’s details, does not automatically get removed when not using the batch check-out feature. However, through the use of asset rules, administrators in the system can setup rules to automatically remove this information under certain conditions. To do so, the admin will …

Does the system automatically clear storage data from devices outside of the batch check-out process? Read More »

Scroll to Top