Guide Overview This guide is designed to give iiQ agents and administrators a detailed overview of the following Learning App related topics: Installing Learning Applications Knowledge Base Articles Tickets issues and custom fields Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly return …
Guide Overview This guide is designed to give agents and administrators a general overview of the following topics: Accessing and reviewing the different jobs that are running. Reviewing Jobs To access the different jobs or syncs that are running, go to the Administration tab and click on Jobs tabs. Here you can see all the syncs with your different …
Guide Overview The following guide provides step-by-step instructions on how to manage various site options including: Default notification settings How agents and admins work and interact with tickets and ticket data Incident IQ training settings Usability and site functionality settings Guide Index You can use the following links below to quickly navigate to a specific …
Guide Overview The following article is designed to give administrators and agents with the correct permission(s) a detailed overview of the following topics: Creating and applying surveys to resolved tickets Editing, deleting, and activating/deactivating existing surveys Accessing a survey’s response data Guide Index You can use the following links below to quickly navigate to a …
Guide Overview The following guide is designed to give administrators an overview following Rules Engine topics: Accessing the Rules Engine The different types of rule triggers Creating a new rule How to edit, copy, delete, or enable/disable existing rules Using Rule Simulator Guide Index You can use the following links below to quickly navigate to …
Guide Overview This guide is designed to give agents and administrators a general overview of the following topics: Managing the settings on the priorities page. Setting a default ticket priority on the site options page. Using rules to automatically set priority levels or increase/decrease priority values on tickets. Manually setting a priority on a ticket. …
Guide Overview This guide is designed to give agents and administrators a general overview of the following topics: Mapping Aliases within Incident IQ Mapping Aliases When you manually import data into Incident IQ you will have to map the values from the import to target values in Incident IQ. After the imports are complete all …
Guide Overview The following article is designed to give administrators and agents with the correct permissions a detailed overview on how to manage: Models and issues, as well as visibility to users based on role The provisioning, network/wifi, and other issues and issue categories Available ticket categories in the Ticket wizard Guide Index You can use …
Guide Overview Incident IQ allows for districts to replace the nomenclature of models, issues, and categories with their own customized verbiage using the built-in custom names feature. The following guide is designed to give Administrators an overview of the following specific topics: Which elements can be changed with custom names during the ticket submission process. …
Guide Overview The following guide is designed to give Administrators an overview of the following topics related to Custom Fields: How to create and edit a Custom Field How to add custom field groups to tickets, assets, or users Guide Index You can use the following links below to quickly navigate to a specific section in …
