Agent/Admin FAQ

What webhook variables replacements does Incident IQ support for assets

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When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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How do I obtain authentication information required for FileWave integration?

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In order to integrate FileWave with Incident IQ, you will need the following pieces of information: An application token (base 64 encoded) Base URL for API For more information on how to generate a token, review this article: FileWave Application Token. Starting in v12.9, application tokens can be given distinct permission rights. To configure permissions for …

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Creating an Incident IQ Vendor/Product Record in Aeries

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Guide Overview The following article is designed to give iiQ administrators a step-by-step guide on configuring Aeries in order for Incident IQ to access Aeries data through the OneRoster API. This includes: Creating a record in Aeries for iiQ Setting the appropriate permissions in Aeries Configuring the OneRoster API Not what you were looking for? …

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How do I renew the Infinite Campus token used by Incident IQ?

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To update the expiration date on the Incident IQ OneRoster token you will need to go into Infinite Campus and extend the “token expiration date” field by clicking on Renew in the OneRoster Provisioning tab. Once this has been done, simply update the same field in the Infinite Campus App within iiQ.  This will let our system know when …

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Can custom schema attributes in the Google console be mapped to user data fields in Incident IQ?

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If you have custom schema attributes set up in your Google console, you can map these to fields on user accounts to bring in additional user data through the Google SSO integration. When Incident IQ detects the use of these custom schema attributes a new section titled Custom schema mapping will appear in the User Mappings tab. In the drop-down menu, …

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How do I enable Quick Lock management for Chromebooks in Google Devices integration?

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The Quick Lock feature allows districts to disable, re-enable, and deprovision Google Chromebook devices directly from the asset details page in Incident IQ. In order to enable this feature, you will need to make some changes in both the Google Device integration as well as in user permissions. First , begin by navigating to the …

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How do I write-back OU information to Google based on the Incident IQ location?

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Important Note: The following option discussed in this FAQ is not recommended in cases where you have multiple sub OUs at a single location. The OU setup in this section write your Chrome devices at a location back to the specific OU specified in your location fields. As long as all of your devices are stored …

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Can I specify which app takes priority for updating data during syncs?

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Data mapping allows you to determine which app each data field will use to populate and update information in Incident IQ. This mapping is for user and asset mapping. To access your Incident IQ data mapping settings, select the Data Mapping tab from the Installed Apps page. From here, select what application maps to each individual data …

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