In the left sidebar, select the Tickets dropdown option. This will contain a button that says New View. Selecting this will open the View Designer, that allows you to set the filters and column data, as well as name the custom view you wish to create. This custom view will be located on the left hand navigation under Custom Views. …
Important Note: The ability to alter the dashboard layout is only available to agent and administrator level Incident IQ users. To customize your Dashboard click on your username and select Options from the drop-down menu. Select the Dashboard tab to display your current dashboard layout. From here you can drag and drop components to rearrange them as needed. Your changes …
Timeline filters allow you to search for certain changes made to assets within a given time period. This includes updates to: Asset location Asset Owner Asset Status Asset storage location At this point, you can select a specific date range that you are interested in when this change occurred. Choose from a number of default …
Can I search for changes made to assets based on time period? Read More »
Guide Overview The following guide provides step-by-step instructions on how to create, access, edit, share, and delete custom views, as well as how to add custom views to your Dashboard. Not what you were looking for? Perhaps one of these other guides will help: Navigating Tickets – A help guide that provides details on how to use …
Guide Overview This guide is designed to give iiQ agents and administrators a detailed overview of the following dashboard related topics: A breakdown of the different dashboard widgets and their functions. Managing and customizing the dashboard to meet an individual user’s needs. Accessing and managing your notification settings. Guide Index You can use the following …
You can use keyboard shortcuts to quickly access commonly used pages in Incident IQ. You can access the list of available shortcuts by pressing Shift + ? to bring up the following help menu:
