Guide Overview
The following guide is designed to give Incident IQ administrators a detailed overview on the following topic(s):
- Creating new models
- Managing models
Guide Index
You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index simply use the Return to Index link located at the end of any section.
Adding a New Model
You may want to create a new models to accommodate pieces of equipment or software that do not fall into the default models. Administrators can create additional models. Begin by clicking on Administration > Models on the left navigation bar.
This will take you to the Models page. Click on Add Model at the top right of the screen. In the fly-out window, you will first need to provide the following information:
- Manufacturer
- Name
- Asset Type
- Category
- An image (optional)
Please note: If you need to add a manufacturer or asset type into the system, please see the following articles Manufacturers or Asset Type
Finally, if you are using multiple modules in Incident IQ, you can select the product visibility of your new model. This allows you to selectively enable and disable the availability of model by product module when creating and editing models.
In addition to the product visibility, you can also set model visibility based on user roles. This allows you to remove options for users that they may not need to see for use in ticketing while still allowing other roles to see and select the category without any issue. Once saved, your model should become available for immediate use.
Managing Models
Administrators can edit models if needed. To do so, begin by clicking on Administration > Models on the left navigation bar. On the Models page, click on the specific model category you want to edit.
Please note, if you are editing a default model then the only option available for editing in the fly-out window is product visibility and role visibility.
However, if you are editing a custom models, in addition to the visibility options you will also be able delete the model and edit the following fields of information:
- Manufacturer
- Name
- Asset Type
- Category
- An image (optional)
