This guide is designed to give agents and administrators a general overview of the following topics:
- Mapping Aliases within Incident IQ
When you manually import data into Incident IQ you will have to map the values from the import to target values in Incident IQ. After the imports are complete all the mapping values are located under the Mapping Aliases tab.
In the Mapping Aliases tab you will see the different category tabs at the top. On each tab you can search by the name of the mapping. Also, by clicking on the mapping you can change Name or Mapping value.