Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: A general overview of the process of working a ticket from start to finish Adding ticket comments Viewing the ticket timeline Accessing knowledge base articles Using additional ticket options Guide Index You can use …
You can follow tickets that you have view access on but are not specifically assigned to by becoming a Ticket Follower. You can receive email notifications on these tickets as long as you have the appropriate notifications option turned on. To become a ticket follower, select the ticket you wish to follow and then select the Ticket Follower tab, located …
Guide Overview The following document is designed to give agents and administrators an overview of the following Spare Pool Management App topics: Using spare pool assets on tickets Changes to an asset’s details page when assigned to a spare pool Important Note: If your district manages their spares through the third party AlwaysLearningTM service app then please …
Guide Overview The following guide is designed to give district administrators an overview of the following topics: Creating and managing audit policies Setting audit schedules Manual and automatic device verification Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly return to this index …
Guide Overview The following guide covers general asset information, viewing assets in Incident IQ, filtering asset views, editing assets, deleting and restoring deleted assets, as well as how to print asset labels. Not what you were looking for? Perhaps one of these other guides will help: Asset Check-In / Check-Out – A guide that provides step-by-step instructions …
Guide Overview This guide is designed to give iiQ administrators and agents a detailed overview of the following parts related topics: Working with parts, which includes how to add, delete, and edit parts in tickets Not what you were looking for? Perhaps one of these other guides will help: Managing Parts, Suppliers, and Purchase Orders – …
Guide Overview Working tickets is the main task of Agents using Incident IQ. This guide is designed to give Agents and Administrators an overview of the following topics: A general overview of the process of working a ticket from start to finish. Verifying and changing asset details on tickets. An overview of comments and the …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. When enabled by your district, the parts feature in Incident IQ allows you to quickly add parts to a ticket. When working a ticket, …
Starting a Ticket Select the Start button near the top of the ticket page to begin working on any ticket. The system will automatically assign you as the ticket’s agent and change the ticket status to In Progress. Once you start a ticket, the Ticket Progress section will appear. The Ticket Progress section is where …
Assigning Multiple TicketsOnce you’ve selected a ticket, the ticket toolbar will appear. When selecting multiple tickets, you can perform many actions depending on your permissions. You can assign or reassign multiple tickets to individual agents or teams by selecting the Assign on the ticket toolbar. Next, choose the agent or team to assign the tickets, …
