Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations?
By default, Incident IQ automatically excludes weekends and non-working hours from SLA calculations. Working hours are automatically set to 7:00 AM to 3:00 PM Monday through Friday, but these hours can be changed by a member of the Incident IQ support team upon request. Additionally, you can also set up holiday exclusions for SLA calculations …
Can I exclude breaks, holidays, weekends, and non-working hours from SLA calculations? Read More »