You can give users the ability to check in/out devices under the Permissions tab. Select the custom policy that you would like to update or copy an existing policy. Next, go to the Asset section. Here, the Assign Owner column needs to be checked for this feature to be available to the users. You have the ability to apply it to …
How do I allow a user to utilize the Check-in/Out feature? Read More »
If you need to make manual changes to a user’s account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. You may do so in one of two ways. The first method is to lock down each piece …
How do I prevent apps from updating user account information? Read More »
Incident IQ does not currently support the creation of custom user roles. In cases where you need a new role, we recommend creating a custom policy instead and applying it out to the selected user(s). This will give them the permissions they need without applying it out to other users with the same role in the system. …
Important Note: If a user account is created through an integration with an outside application then you will not have the option to delete the user account. In these cases, you will need to adjust settings within your apps to automatically deactivate inactive user accounts. Any user account that was manually created in Incident IQ …
You can give agent level users the ability to use batch check-in/out feature under the Permissions tab. Select the custom policy that you would like to update or copy an existing policy. Next, go to the Asset section. Here, the Edit and Assign Owner column needs to be checked for this feature to be available to the users. You have the ability to …
What permissions should a user have in order to use batch check-in/out in Rollout Scout? Read More »
By default, when checking out devices to users you will get a warning pop-up if a user already has one device assigned to them. However, administrators can change the number of a devices a user may have before receiving the warning in the check-out screen. To do so, the admin will need to select Site Options from …
Can I change the number of allowed devices for a user before getting check-out alerts? Read More »
Guide Overview The following article is designed to give administrators and agents with the import permission an overview of the following topics: Manually importing and/or updating users in Incident IQ through uploading a CSV file Accessing incomplete pending imports Reviewing completed imports Guide Index You can use the following links below to quickly navigate to …
Guide Overview The following guide is designed to provide Agents and Administrators a detailed overview of the following user related topics in Incident IQ: The different types of users Navigating the Users Explorer How to add, edit, and delete users How to change a user’s password How to export users accounts to an excel file How …
The Batch Assign Users Tab allows you to manually auto-assign devices to users based on the last user of the device. Before beginning any batch assignment, you first want to pull in a fresh user login data report. This can be done by clicking on the Update Suggestions button. The filters section allows you to add …
Editing Administrators and Agents with the correct permissions can edit users in Incident IQ. To do so, click Edit User on the user’s profile page. This will open up the user’s account profile information for editing. When an integration app is installed, such as with an SSO or SIS, the source of each data point …
