If you need to make manual changes to a user’s account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. You may do so in one of two ways. The first method is to lock down each piece …
How do I prevent apps from updating user account information? Read More »
By default, Incident IQ does not automatically update asset location information to match a user’s location. However, administrators can enable this functionality utilizing one or both of the following two Assets site options: When User is Assigned an Asset: Update Asset to Match Owner’s location When User’s Location Changes: Update Asset to Match Owner’s location Another …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Move Locations of an Asset To change the locations of your selected assets, begin by selecting Move in an assets view. This will …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Have a list of assets in spreadsheet form or an external system that can export to CSV? Use Incident IQ asset importer …
Have a list of assets in spreadsheet form or an external system that can export to CSV? Use Incident IQ asset importer to process your records carefully. On the left sidebar under Assets, click Import Assets. You can download a template for uploading your assets on this page. Please note, the template only includes the …
Move Locations of an Asset To change the locations of your selected assets, begin by selecting Move in an assets view. This will open up a new pop-up window. You can select the new location of your selected assets from the provided dropdown menu and give any additional location details if necessary. Updating Asset Statuses …
