You can set up additional methods to track more than the response and resolution times on tickets. For instance, maybe you would like to track the amount of time that an SLA was in the Waiting on Vendor status. In this example, you would begin by clicking on Custom Metric in the top right corner of the SLA …
Can more than the response and resolution times be tracked on tickets with an SLA? Read More »
Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …
What filter options are available when tracking changes made to assets? Read More »
Guide Overview This guide is designed to provide requestors (student, faculty, or staff) a general overview on the following topics: Accessing your submitted tickets Responding to tickets with comments or emails How to edit or delete your ticket Using Knowledge Base articles linked in tickets Not what you’re looking for concerning tickets? Perhaps one of …
To access the analytics and progress of an audit, click on Statistics under a policy. Here you have visual reports on the current data related to that policy. In any standard asset view, under the Audit Verification Status column, you can view that asset’s current policy and status. Audit manager includes several new filters. These …
