Incident IQ keeps a detailed record of changes made to every device. Automatically track changes to ownership, location, hardware internals, and other crucial asset data. On the asset details page, click on the Timeline tab. Here, all the previous tickets and changes made to ownership, location, and device status are automatically stored in the asset’s …
Incident IQ keeps a detailed record of changes made to every device. Automatically track changes to ownership, location, hardware internals, and other crucial asset data. On the asset details page, click on the Timeline tab. Here, all the previous tickets and changes made to ownership, location, and device status are automatically stored in the asset’s …
Ticket Timeline The ticket timeline records the ticket progress and displays the actions, comments, and changes that have taken place on a ticket. You can use the three options in the upper right to filter and display by Comments, Progress, and Changes. Comments are the conversations or notes people leave attached to the ticket. Progress displays …
