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Managing Ticket Templates

Guide Overview This article is designed to give administrators and agents with the appropriate permissions a general understanding of the following topics: Creating, editing, and deleting ticket templates Automate ticket generation for recurring tasks Giving users permissions to use select templates for quick tickets Apply templates during bulk ticket submission Not what you were looking …

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Creating a Ticket Template

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. To access the Ticket Templates page, select Tickets > Ticket Templates on the left navigation. To create a new ticket template, click on …

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Creating a Ticket Template

Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Create ticket templates for frequently encountered issues in your district or automate ticket creation for recurring tasks. To access the Ticket Templates page, …

Creating a Ticket Template Read More »

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