Guide Overview The following article is designed to give administrators and agents with the correct permissions a detailed overview on how to manage: Models and issues, as well as visibility to users based on role The provisioning, network/wifi, and other issues and issue categories Available ticket categories in the Ticket wizard Guide Index You can use …
If your district has the iiQ Assets platform, you will have access to the following tabs when viewing an asset details page: Files – Attached relevant files to an asset. Linked Assets – view the list of linked assets. Verifications/Audits – view an asset’s audit policy and verification history. Schedules – view the recurring tickets …
Incident IQ keeps a detailed record of changes made to every device. Automatically track changes to ownership, location, hardware internals, and other crucial asset data. On the asset details page, click on the Timeline tab. Here, all the previous tickets and changes made to ownership, location, and device status are automatically stored in the asset’s …
The sync executable tab is for local server-based integrations. Please continue to the next lesson if you are not integrating with Microsoft SCCM or Destiny. The sync executable tab is where you will set up all the information to connect to your local server database, as well as where you will go to download the …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The Overview tab lets you quickly review the status of the most recent sync between Incident IQ and your integration. While syncs will …
If your district has the iiQ Assets platform, you will have access to the following tabs when viewing an asset details page: Files – Attached relevant files to an asset. Linked Assets – view the list of linked assets. Verifications/Audits – view an asset’s audit policy and verification history. Schedules – view the recurring tickets …
Incident IQ keeps a detailed record of changes made to every device. Automatically track changes to ownership, location, hardware internals, and other crucial asset data. On the asset details page, click on the Timeline tab. Here, all the previous tickets and changes made to ownership, location, and device status are automatically stored in the asset’s …
Ticket Timeline The ticket timeline records the ticket progress and displays the actions, comments, and changes that have taken place on a ticket. You can use the three options in the upper right to filter and display by Comments, Progress, and Changes. Comments are the conversations or notes people leave attached to the ticket. Progress displays …
Click on your name located in the top-right corner and select Options. Next, click the Settings tab. Here, you can manage different settings options according to your preference. First, under the Asset section, you can choose the default number of assets to display per page. Next, under the Ticket section, you can select how ticket …
