survey

Managing Surveys

Guide Overview The following article is designed to give administrators and agents with the correct permission(s) a detailed overview of the following topics: Creating and applying surveys to resolved tickets Editing, deleting, and activating/deactivating existing surveys Accessing a survey’s response data Guide Index You can use the following links below to quickly navigate to a …

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Accessing Survey Statistics

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. From any survey’s details page, you can access the details statistics for responses by selecting the Results tab.  Under the Rating Results section, …

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Creating Surveys

Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. On the left-hand navigation, go to Administration > Survey. From the main Surveys page, click on the +Create New Survey at the top …

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