Guide Overview The following article is designed to give administrators and agents with the correct permission(s) a detailed overview of the following topics: Creating and applying surveys to resolved tickets Editing, deleting, and activating/deactivating existing surveys Accessing a survey’s response data Guide Index You can use the following links below to quickly navigate to a …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. From any survey’s details page, you can access the details statistics for responses by selecting the Results tab. Under the Rating Results section, …
You can use the Options button on the right side of any survey to quickly edit, delete, or activate/deactivate the survey. Important Note: When deleting a survey, please know there is no way to undo this change. If a survey was deleted in error, you need to contact Incident IQ support for further assistance. Visit …
Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. On the left-hand navigation, go to Administration > Survey. From the main Surveys page, click on the +Create New Survey at the top …
