support

What webhook variables replacements does Incident IQ support for assets

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When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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What variables / replacements does Incident IQ support for tickets?

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When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: SiteId SiteName ProductId TicketId IsDeleted TicketNumber TicketCreatedDate TicketModifiedDate TicketStartedDate TicketClosedDate TicketDueDate TicketSubject TicketPriority IsClosed IsTraining …

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Does the system automatically clear storage data from devices outside of the batch check-out process?

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Storage location information, either added through batch check-in or through manually editing an asset’s details, does not automatically get removed when not using the batch check-out feature. However, through the use of asset rules, administrators in the system can setup rules to automatically remove this information under certain conditions. To do so, the admin will …

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Support Scheduler

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Support Scheduler app related topics: Setting up meeting times on tickets Accessing your personal calendar Adding scheduled meetings to your Apple, Google, Office 365, or Outlook calendar Guide Index You can use the following links below to quickly navigate …

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Installing and Managing Remote Support Ticketing App

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Remote Ticketing Support App related topics: Setting up, configuring, and enabling the Remote Support Ticketing feature Changing the guest ticket page logo Using remote support specific filter options Guide Index You can use the following links below to quickly navigate …

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Support Scheduler App

Support Scheduler — a simple way to schedule support sessions, now available as a premium app. With Support Scheduler, agents can easily schedule support sessions with requestors, track them on their Incident IQ calendar, and easily export scheduled events to a third-party calendar. Agents can provide requestors with a range of available times and allow …

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Support Messenger App

A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors tied to tickets or start group chats with agents to tackle projects with a team. With Support Messenger, message threads are attached to tickets, so conversations stay organized. Open a ticket attached to a message anywhere in Incident IQ via the message …

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