status

Can certain ticket statuses be excluded from resolution time calculations?

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You can filter out unwanted statuses from resolution time calculations by adding additional filters to the Resolution Time metric.  Clicking on Resolution time will open the editing window for this metric. From here, click on the Add Filter option on the right of the Timer is running when section. For this type of set up, you will want to select the Status filter type. From …

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Managing Asset Statuses

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Guide Overview The following guide is designed to give Incident IQ administrators a detailed overview on the following topic(s): A brief summary of how asset statuses are utilized throughout the system Adding new asset statuses Editing existing asset statuses Guide Index You can use the following links below to quickly navigate to a specific section …

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Move Location & Updating Statuses

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Move Locations of an Asset To change the locations of your selected assets, begin by selecting Move in an assets view. This will …

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Asset Statuses

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Adding a New Asset Status You may come across an asset status not currently in Incident IQ.  Administrators can create new asset statuses …

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Move Location & Updating Statuses

Move Locations of an Asset To change the locations of your selected assets, begin by selecting Move in an assets view. This will open up a new pop-up window. You can select the new location of your selected assets from the provided dropdown menu and give any additional location details if necessary. Updating Asset Statuses …

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Status Board App

Keep track of all the systems your school or district uses and track their status. Status Board allows you to easily see if any of your schools’ systems are having issues or not working. You can also update the status of systems to ensure all users are aware of the current status. Please Note: The …

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