Guide Overview The following article is designed to give Incident IQ agents and administrators an understanding of the following topic: An introduction to text snippets and shortcuts as well as some common use cases. Creating, editing, deleting and utilizing text snippets and shortcuts on tickets. Using Shortcuts in Bulk Operations Guide Index You can use …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. To edit or delete a Text Snippet or Shortcut, open an In-Progress ticket. On the ticket action bar, click on the wand icon …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Save time and keystrokes with Text Snippets. This allows agents to create canned responses and apply them to a ticket in seconds. To …
