Guide Overview The following article is designed to give Incident IQ agents and administrators an understanding of the following topic: An introduction to text snippets and shortcuts as well as some common use cases. Creating, editing, deleting and utilizing text snippets and shortcuts on tickets. Using Shortcuts in Bulk Operations Guide Index You can use …
You can use keyboard shortcuts to quickly access commonly used pages in Incident IQ. You can access the list of available shortcuts by pressing Shift + ? to bring up the following help menu:
To edit or delete a Text Snippet or Shortcut, open an In-Progress ticket. On the ticket action bar, click on the wand icon and select All Shortcuts. When hovering over the Text Snippet or Shortcut, a pencil icon appears. Click the pencil icon. This will open the edit screen to make any changes. Click Save. …
Support teams frequently encounter help requests for the same type of issue. Apply actions, comments, and parts to a ticket instantly with Shortcuts. To create a shortcut, open an In-Progress ticket. On the ticket action bar, click the wand icon and New Shortcut. Next, you will need to name your new shortcut and build out …
