setting

Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure

For vanity domains that need customer-managed SSL certificates installed, Incident IQ recommends the use of Microsoft Azure as one potential solution for hosting and redirecting user traffic. CloudFlare and other providers are of course equally available, however below are the instructions for how to setup your vanity domain on Microsoft Azure with SSL certificate installed …

Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure Read More »

Setting Assets Information

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Setting Info for Assets To update your selected assets’ information field(s) in bulk, begin by selecting Other > Set Info in an assets …

Setting Assets Information Read More »

General Settings Tab

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The General Settings tab allows you to control which devices and device data your asset integration will create, update, and delete during system …

General Settings Tab Read More »

Setting Assets Information

Setting Info for Assets To update your selected assets’ information field(s) in bulk, begin by selecting Other > Set Info in an assets view. This will open up a new pop-up window. You can select one or more asset information fields to update in bulk. Once you’ve selected your fields, you can begin to enter …

Setting Assets Information Read More »

Settings Tab

Click on your name located in the top-right corner and select Options. Next, click the Settings tab. Here, you can manage different settings options according to your preference. First, under the Asset section, you can choose the default number of assets to display per page.  Next, under the Ticket section, you can select how ticket …

Settings Tab Read More »

Setting Up a New Audit Policy

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. To add a new audit policy, click +New Audit Policy near the top right of the Audit Policies page. This will open the …

Setting Up a New Audit Policy Read More »

Setting Up Break & Holiday Exclusions

To set up holiday exclusions for SLA calculations, add them to the Incident IQ Calendar. When creating this event, you must select the Break or Holiday event types from the drop-down menu. Knowledge Base Guide:Visit the Incident IQ Community for a more in-depth guide about Setting up Break and Holiday Exclusions.

Scroll to Top