To edit your profile information, click on the menu icon (three horizontal bars) in the top left corner, scroll down and click My Profile in the pop-out menu. Here you can edit your display name, default location, email address, contact information, and profile picture.
We recommend setting Guest as the default role during site setup. Once you have properly configured your role mappings in your app using either groups, OUs, or OU fragments then we recommend switching the default mapping to No Access.
For vanity domains that need customer-managed SSL certificates installed, Incident IQ recommends the use of Microsoft Azure as one potential solution for hosting and redirecting user traffic. CloudFlare and other providers are of course equally available, however below are the instructions for how to setup your vanity domain on Microsoft Azure with SSL certificate installed …
Setting up an Incident IQ Vanity Domain with SSL in Microsoft Azure Read More »
Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Email-to-Ticket creation related topics: Identifying what email address you will need to send emails to in order to create tickets Site Options you will need to enable forwarding and/or guest email-to-ticket creation Setting up an account for a forwarding …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Setting Info for Assets To update your selected assets’ information field(s) in bulk, begin by selecting Other > Set Info in an assets …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The General Settings tab allows you to control which devices and device data your asset integration will create, update, and delete during system …
Setting Info for Assets To update your selected assets’ information field(s) in bulk, begin by selecting Other > Set Info in an assets view. This will open up a new pop-up window. You can select one or more asset information fields to update in bulk. Once you’ve selected your fields, you can begin to enter …
Click on your name located in the top-right corner and select Options. Next, click the Settings tab. Here, you can manage different settings options according to your preference. First, under the Asset section, you can choose the default number of assets to display per page. Next, under the Ticket section, you can select how ticket …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. To add a new audit policy, click +New Audit Policy near the top right of the Audit Policies page. This will open the …
To set up holiday exclusions for SLA calculations, add them to the Incident IQ Calendar. When creating this event, you must select the Break or Holiday event types from the drop-down menu. Additional Resources Visit the Incident IQ Community for a more in-depth guide regarding Setting up Break and Holiday Exclusions. Explore more …
