Introducing Remote Support Ticketing
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remote support
Optimizing your Incident IQ configuration to provide remote support
It is important to establish clear and consistent policies for requesting and providing support when distance or remote learning activities must take place. We suggest receiving inquiries or support requests from parents and students via established email channel(s). You can find a help article that covers these configuration options here: Managing Email-to-Ticket Options. Districts may have …
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Installing and Managing Remote Support Ticketing App
Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Remote Ticketing Support App related topics: Setting up, configuring, and enabling the Remote Support Ticketing feature Changing the guest ticket page logo Using remote support specific filter options Guide Index You can use the following links below to quickly navigate …
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