priority

Can I specify which app takes priority for updating data during syncs?

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Data mapping allows you to determine which app each data field will use to populate and update information in Incident IQ. This mapping is for user and asset mapping. To access your Incident IQ data mapping settings, select the Data Mapping tab from the Installed Apps page. From here, select what application maps to each individual data …

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Managing Priorities

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Guide Overview This guide is designed to give agents and administrators a general overview of the following topics: Managing the settings on the priorities page. Setting a default ticket priority on the site options page. Using rules to automatically set priority levels or increase/decrease priority values on tickets. Manually setting a priority on a ticket. …

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