Menu — Pop-out for more features inside of Incident IQ Mobile. Search Bar — Used for searching through the tickets you have submitted. Open Tickets — Tickets that you have submitted that have not been resolved yet. Resolved Tickets — Tickets that you have submitted that have been resolved. Waiting On You — Tickets that you have submitted that are …
Dashboard — General information about tickets you have submitted. Submit Ticket — Submit a new hardware to incident. View Tickets — Gives a full view of tickets that are open, waiting on you, and resolved. Other — Options to view/edit your profile, check your notification settings, view our about page, and logout of your Incident IQ Mobile account.
Aside from your own ticket statistics, the Mobile Dashboard is broken down into five key sections as highlighted below: Menu Icon – This opens the navigation menu allowing users access to more features inside of Incident IQ Mobile Search Bar – This can be used to search for tickets, assets, and users Highest Priority Tickets – useful to …
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Guide Overview This guide is designed to give administrators and agents with the necessary permissions an overview of the following topics related to districts using iiQ Assets: Quickly accessing device data and management features using Rapid Scan Performing audits using asset verification Creating relationships between assets by linking them together Copying one or more assets …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Assets Explorer provides a central location to view and explore all assets across your entire district. You can access this page on the …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The Overview tab lets you quickly review the status of the most recent sync between Incident IQ and your integration. While syncs will …
Manage district devices with confidence. These integrations provide better visibility of device details and unlock advanced functionality that simplifies managing assets. Below is the asset management integration within Incident IQ. MDM Integration Connected via API FileWave Asset Manager Google Devices Jamf Jamf School Microsoft Intune Mosyle Manager Local Serve Integrations Destiny Resource Manager Microsoft SCCM …
Guide Overview The following guide is designed to give Requestor level users (student, faculty, staff) a general overview and links to detailed help guides for the elements that make up their Dashboard that includes: The top navigation bar, which includes the Tickets, Assets, Knowledge Base, New Ticket, Search, Help, and profile links Your most recent …
On the left sidebar under Users, select Users Explorer. You can view all of your district’s users or quickly access filtered views based on the user’s role, location, and grade. Clicking on these links will take you to a filtered grid view. Alternatively, if you want to search for a specific user, you can search …
