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What filter options are available when tracking changes made to assets?

Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …

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Why doesn’t the Exchange Asset option appear on every ticket?

The Exchange Asset feature is utilized to quickly swap devices out on tickets where the ticket requestor needs an immediate replacement. As such, this option only appears when the ticket meets the following conditions: The ticket must be submitted for a specific device and not just a model or model category The asset on the ticket must …

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Managing Site Options

Guide Overview The following guide provides step-by-step instructions on how to manage various site options including: Default notification settings How agents and admins work and interact with tickets and ticket data Incident IQ training settings Usability and site functionality settings Guide Index You can use the following links below to quickly navigate to a specific …

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Additional Ticket Options

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. The following section gives you an overview of more advanced ticket options you may need to use while working on a ticket. Please …

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