What’s New in Incident IQ – April 2020
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Submitting a New Ticket
Guide Overview This article is designed to provide requestors (students, faculty, staff) step-by-step guides on the following topics: Using Quick Tickets to submit tickets for your assigned assets (computers, software, projectors, etc). How to submit tickets for assets owned by other users. Submitting a ticket on behalf of another user or location. How to attach …
Setting Up a New Audit Policy
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. To add a new audit policy, click +New Audit Policy near the top right of the Audit Policies page. This will open the …
Creating New Resolution Actions
Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Need to create a resolution action that is not currently in Incident IQ? When viewing the resolution actions, click on Create New Action …