Guide Overview This article is designed to give administrators and agents with the appropriate permissions an overview on the following topics: Using bulk ticket operations when working, editing, deleting, duplicating tickets Assigning tickets to work package Working multiple tickets at once Downloading data on a bulk of tickets Creating/copying a bulk of tickets Guide Index …
Incident IQ only supports attaching one device to each ticket. You will need to create a new ticket for every device you wish to submit a new work order for. Tip: Are you an agent or administrator and want to create multiple tickets concerning the same model and issue? Using batch ticket operations allows you to …
Assigning Multiple TicketsOnce you’ve selected a ticket, the ticket toolbar will appear. When selecting multiple tickets, you can perform many actions depending on your permissions. You can assign or reassign multiple tickets to individual agents or teams by selecting the Assign on the ticket toolbar. Next, choose the agent or team to assign the tickets, …
