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Connecting Password Assistant App with Microsoft Active Directory

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Guide Overview The following guide is designed to provide step-by-step instructions on the following Password Assistant app topics: Downloading the correct integration files and creating an AD user Configuring the AD executable Creating an automated scheduled task to sync user data Guide Index You can use the following links below to quickly navigate to a specific …

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Microsoft RDP Remote Assistance App – Installing and Utilizing

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Microsoft RDP Remote Assistance app related topics: Accessing and installing the Microsoft RDP Remote Assistance app. Setting up an IP address custom field to capture device IP information. Utilizing the app on tickets to access devices remotely. Guide Index You …

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Microsoft Quick Assist Remote Assistance App – Installing and Utilizing

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Google Remote Assistance App related topics: Accessing and installing the Zoho Assist Remote Assistance app. Utilizing the app on tickets to access  devices remotely. Guide Index You can use the following links below to quickly navigate to a specific section …

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Microsoft SCCM Integration Management

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Important Note: In order to automatically create assets in Incident IQ from Microsoft SCCM you will need to enable the Create Asset option, as well as have location and models mapped in their respective tabs. Failure to do so can prevent some or all of your assets from importing/updating during scheduled syncs. Guide Overview The following guide is designed to give district …

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Microsoft Intune Integration – Installing and Managing

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Microsoft Intune integration app related topics: Managing settings that control asset creation and deletion, as well as when and what information is updated during syncs Setting up location and model mappings Enabling remote device actions Sync and asset history …

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Microsoft Active Directory Integration Management

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Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document. Guide Overview The Microsoft Active Directory Integration App allows administrators to facilitate logins through …

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Microsoft Active Directory Integration App Installation

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Guide Overview The Microsoft Active Directory App allows administrators to integrate Incident IQ with a local AD server. This allows districts the ability to automatically populate and update user data in iiQ directly from their AD server. The following guide is designed to provide step-by-step instructions on the following: How to install the Microsoft AD App …

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Microsoft ADFS Integration App Management

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Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document. Guide Overview The Microsoft ADFS Integration App allows administrators to facilitate logins through Microsoft …

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Microsoft Azure SSO Integration App Installation

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Guide Overview The Microsoft Azure SSO App allows administrators to seamlessly integrate Microsoft’s Azure Active Directory secure single sign-on feature into Incident IQ. This provides users with the ability to confidently and easily sign in using only their Microsoft Azure associated account. The following guide is designed to provide step-by-step instructions on how to install the …

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