messenger

Support Messenger

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Support Messenger app related topics: Messaging users while working tickets Accessing and replying to recent messages Messaging multiple users as once Guide Index You can use the following links below to quickly navigate to a specific section in this …

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Support Messenger App

A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors tied to tickets or start group chats with agents to tackle projects with a team. With Support Messenger, message threads are attached to tickets, so conversations stay organized. Open a ticket attached to a message anywhere in Incident IQ via the message …

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