Support Messenger

Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Support Messenger app related topics: Messaging users while working tickets Accessing and replying to recent messages Messaging multiple users as once Guide Index You can use the following links below to quickly navigate to a specific section in this …

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Support Messenger App

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. A real-time communication tool for Incident IQ users. Easily initiate messaging with requestors tied to tickets or start group chats with agents to …

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