Knowledge

Managing the Knowledge Base

Guide Overview The following article is designed to give administrators and agents with the appropriate permissions an overview on the following topics: Using the knowledge base within Incident IQ Creating, editing, and deleting knowledge base categories and articles Linking articles in tickets based on their model, category, and issue type Guide Index You can use …

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Using the Knowledge Base

Guide Overview This article is designed to provide requestors (students, faculty, staff) an overview of the following topics: Accessing and browsing the knowledge base Suggested article links in submitted tickets Leaving feedback on articles Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly …

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