information Archives - Incident IQ Academy

How do I obtain authentication information required for FileWave integration?

In order to integrate FileWave with Incident IQ, you will need the following pieces of information: An application token (base 64 encoded) Base URL for API For more information on how to generate a token, review this article: FileWave Application Token. Starting in v12.9, application tokens can be given distinct permission rights. To configure permissions for …

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How do I prevent apps from updating user account information?

Uncategorized / By Alan Xu

If you need to make manual changes to a user’s account that is automatically pulling information through an integration with an outside system, you will need to lock down these changes prior to the next system sync. You may do so in one of two ways. The first method is to lock down each piece …

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How do I modify asset information?

Uncategorized / By Alan Xu

Select Assets from the left sidebar, and select “Asset Explorer” to open the main asset section. Search for the desired asset you would like to modify, by asset tag or serial number, and select the asset to open the asset details page. Select Options > Edit Asset to open the asset editor. Here you can modify the asset’s details, reassign …

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How do I edit location information?

Uncategorized / By Alan Xu

Administrators may want to edit location information to enter new room locations in a school, for example. To edit a location, select Locations from the left sidebar, and select the location you wish to edit. Admins can edit the name, address, and enter additional rooms for their the location. Click Save Changes when you are finished editing a …

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How do I mark a ticket as containing sensitive student information?

Uncategorized / By Alan Xu

This is a required selection that has to be made on all tickets before they are submitted. You can also mark an already generated ticket as having sensitive student information. While on the ticket screen simply select More > Mark Sensitive.

Setting Assets Information

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Setting Info for Assets To update your selected assets’ information field(s) in bulk, begin by selecting Other > Set Info in an assets …

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Setting Assets Information

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Change Ticket Requestor Information

It is possible to change who submitted the ticket or who it was submitted on behalf of: click Change on the top right of the Submitted By section. Next, a pop-up window will appear, select the dropdown menu and change the requestor. Also, by unchecking the box below, you can change the user that the …

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