incident iq

What webhook variables replacements does Incident IQ support for assets

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When using webhooks in routing rules you can utilize the following variables to get or post information to a specific url: The full list of variables you can use in the body of these webhooks for tickets is as follows: AssetId SiteId Site ProductId CreatedDate ModifiedDate AssetTypeId AssetTypeName IsDeleted IsTraining StatusTypeId Status AssetTag SerialNumber ExternalId …

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Optimizing your Incident IQ configuration to provide remote support

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It is important to establish clear and consistent policies for requesting and providing support when distance or remote learning activities must take place. We suggest receiving inquiries or support requests from parents and students via established email channel(s). You can find a help article that covers these configuration options here: Managing Email-to-Ticket Options. Districts may have …

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Creating an Incident IQ Vendor/Product Record in Aeries

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Guide Overview The following article is designed to give iiQ administrators a step-by-step guide on configuring Aeries in order for Incident IQ to access Aeries data through the OneRoster API. This includes: Creating a record in Aeries for iiQ Setting the appropriate permissions in Aeries Configuring the OneRoster API Not what you were looking for? …

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How do I renew the Infinite Campus token used by Incident IQ?

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To update the expiration date on the Incident IQ OneRoster token you will need to go into Infinite Campus and extend the “token expiration date” field by clicking on Renew in the OneRoster Provisioning tab. Once this has been done, simply update the same field in the Infinite Campus App within iiQ.  This will let our system know when …

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Can custom schema attributes in the Google console be mapped to user data fields in Incident IQ?

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If you have custom schema attributes set up in your Google console, you can map these to fields on user accounts to bring in additional user data through the Google SSO integration. When Incident IQ detects the use of these custom schema attributes a new section titled Custom schema mapping will appear in the User Mappings tab. In the drop-down menu, …

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