Administrators may want to edit location information to enter new room locations in a school, for example. To edit a location, select Locations from the left sidebar, and select the location you wish to edit. Admins can edit the name, address, and enter additional rooms for their the location. Click Save Changes when you are finished editing a …
Tickets with an Asset The current asset attached to a ticket is visible on the right side of a ticket’s details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type …
How do I confirm or change an asset while working a ticket? Read More »
To adjust display of tickets, click on the drop-down arrow next to your profile name and select “Options”. Next select the “Settings” tab and under the “Tickets” section you can adjust the following: Default Page Size Include Unassigned Tickets Show Ticket Description Show Ticket Tooptips
It is possible to change the issue of an existing ticket. While on the ticket screen simply select More > Change Issue and then choose your new issue.
While working a ticket, select the Comment or Action buttons, located directly above the ticket timeline.
In some cases, it is helpful to add pictures, files or screenshots to a ticket in the comments field to better aid ticket resolution. This can be easily accomplished by simply selecting the desired attachment file (.jpeg/.doc/etc) then dragging and dropping it into the comments field. If you wish to attach a file when submitting …
This is a required selection that has to be made on all tickets before they are submitted. You can also mark an already generated ticket as having sensitive student information. While on the ticket screen simply select More > Mark Sensitive.
You can follow tickets that you have view access on but are not specifically assigned to by becoming a Ticket Follower. You can receive email notifications on these tickets as long as you have the appropriate notifications option turned on. To become a ticket follower, select the ticket you wish to follow and then select the Ticket Follower tab, located …
If you are an iiQ agent or administrator, you can change the type of email notifications you receive by clicking on your username and selecting Options from the drop-down menu. In the Options window click on the Notifications tab. From here you can decide when you receive alerts from the following two sources: Web Notifications: Checking or unchecking these boxes control the …
This is a selection that you can make during ticket generation. By default this option is always marked as not being urgent unless changed. You can also change the urgency of an already generated ticket. While on the ticket screen simply select More > Mark Urgent / Mark Not Urgent.
