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How do I enable Quick Lock management for Chromebooks in Google Devices integration?

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The Quick Lock feature allows districts to disable, re-enable, and deprovision Google Chromebook devices directly from the asset details page in Incident IQ. In order to enable this feature, you will need to make some changes in both the Google Device integration as well as in user permissions. First , begin by navigating to the …

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How do I write-back OU information to Google based on the Incident IQ location?

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Important Note: The following option discussed in this FAQ is not recommended in cases where you have multiple sub OUs at a single location. The OU setup in this section write your Chrome devices at a location back to the specific OU specified in your location fields. As long as all of your devices are stored …

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Google Chrome Remote Assistance App – Installing and Utilizing

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Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Google Remote Assistance app related topics: Accessing and installing the Google Chrome Remote Assistance app. Utilizing the app on tickets to access Chrome devices remotely. Guide Index You can use the following links below to quickly navigate to a specific …

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Google Device Data Integration Management

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Important Note: In order to automatically create assets in Incident IQ from the Chrome Console you will need to enable the Create Asset option, as well as have location and models mapped in their respective tabs. Failure to do so can prevent some or all of your assets from importing/updating during scheduled syncs. Guide Overview The following guide is designed to give …

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Google Device Data Integration Installation

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Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document. Guide Overview The following guide is designed to give district administrators an overview of …

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Google SSO Integration App Management

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Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document. Guide Overview The Google SSO App allows administrators to seamlessly integrate Google’s secure single …

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