filtering

Filtering by Custom Fields

Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed.  On your Asset view, click Filter near the top right of the page. This will open up the filter selection window. Use the left column to select from different …

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Filtering Ticket View

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as …

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