filtering

Filtering by Custom Fields

Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed.  On your Asset view, click Filter near the top right of the page. This will open up the filter selection window. Use the left column to select from different …

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Filtering Ticket View

Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed. For example, we can filter our ticket view to only show tickets created today and submitted ticket status.  On your ticket view, click Filter near the top right of …

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