Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …
What filter options are available when tracking changes made to assets? Read More »
Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed. On your Asset view, click Filter near the top right of the page. This will open up the filter selection window. Use the left column to select from different …
Guide Overview The following help guide covers general ticket information, using ticket view filters, and how to access custom ticket views in Incident IQ. Not what you were looking for? Perhaps one of these other guides will help: Batch Ticket Operations – A guide designed to give users an overview on using bulk ticket operations when …
Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed. For example, we can filter our ticket view to only show tickets created today and submitted ticket status. On your ticket view, click Filter near the top right of …
