Managing Custom Fields

Guide Overview The following guide is designed to give Administrators an overview of the following topics related to Custom Fields: How to create and edit a Custom Field How to add custom field groups to tickets, assets, or users Guide Index You can use the following links below to quickly navigate to a specific section in …

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Filtering by Custom Fields

Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed.  On your Asset view, click Filter near the top right of the page. This will open up the filter selection window. Use the left column to select from different …

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Editing Custom Field

Editing Field Definition Group You can edit or remove any Tickets, Assets, or Users custom field in a field group by clicking on Edit or Remove on the left side of the listed field.  To edit a condition, click on the condition to make changes. Hover over the condition and click the X icon to …

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Creating an Asset Custom Field

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. On the left sidebar, click Administration and then Custom Fields. The first step is to set up a field definition. This determines the …

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