Incident IQ includes the ability to send out welcome emails on user accounts individually, but district administrators can also automate this process or send these emails out en masse by configuring certain site options. To do so, an admin will need to begin by navigating to Administration > Site Options > User Options / Login. From …
Can I send out welcome emails automatically or send in mass Read More »
Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Email-to-Ticket creation related topics: Identifying what email address you will need to send emails to in order to create tickets Site Options you will need to enable forwarding and/or guest email-to-ticket creation Setting up an account for a forwarding …
If you get an automated email notification in your inbox from Incident IQ, you can respond to the corresponding ticket simply by replying to the email. This will enter your comment directly into the ticket timeline feed within Incident IQ without having to log in to do so.
Ticket Timeline The ticket timeline records the ticket progress and displays the actions, comments, and changes that have taken place on a ticket. You can use the three options in the upper right to filter and display by Comments, Progress, and Changes. Comments are the conversations or notes people leave attached to the ticket. Progress displays …
