Guide Overview This guide is designed to give Incident IQ administrators an overview of the following Email-to-Ticket creation related topics: Identifying what email address you will need to send emails to in order to create tickets Site Options you will need to enable forwarding and/or guest email-to-ticket creation Setting up an account for a forwarding …
If you get an automated email notification in your inbox from Incident IQ, you can respond to the corresponding ticket simply by replying to the email. This will enter your comment directly into the ticket timeline feed within Incident IQ without having to log in to do so.
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Ticket Timeline The ticket timeline records the ticket progress and displays the actions, comments, and changes that have taken place on a ticket. You …
