Guide Overview The following guide is designed to give users of the mobile app a general overview of the following topics: Using the mobile ticket wizard Submitting tickets for other locations and/or users through the mobile app Guide Index You can use the following links below to quickly navigate to a specific section in this …
{Insert video here}
{Insert video here}
The Quick Lock feature allows districts to disable, re-enable, and deprovision Google Chromebook devices directly from the asset details page in Incident IQ. In order to enable this feature, you will need to make some changes in both the Google Device integration as well as in user permissions. First , begin by navigating to the …
How do I enable Quick Lock management for Chromebooks in Google Devices integration? Read More »
Knowledge base articles can be automatically recommended to users who submit a ticket, allowing for self-solving of incidents. To control when a knowledge base article is triggered, navigate to the article you wish to edit, and select Edit Article on the right. Scroll down to the Applies To section and select what models, device categories or issues this article …
How do I associate knowledge base articles to models, device categories, or issues? Read More »
By default, when checking out devices to users you will get a warning pop-up if a user already has one device assigned to them. However, administrators can change the number of a devices a user may have before receiving the warning in the check-out screen. To do so, the admin will need to select Site Options from …
Can I change the number of allowed devices for a user before getting check-out alerts? Read More »
Admins can unlock devices currently assigned to a spare pool so they are not Read-Only. Click on Edit at the bottom left of the Spare Group section. Next, uncheck the Assets are Read-Only button and click on Save.
Important Note: In order to automatically create assets in Incident IQ from the Chrome Console you will need to enable the Create Asset option, as well as have location and models mapped in their respective tabs. Failure to do so can prevent some or all of your assets from importing/updating during scheduled syncs. Guide Overview The following guide is designed to give …
Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document. Guide Overview The following guide is designed to give district administrators an overview of …
Guide Overview This guide is designed to give Agents and Administrators an overview of the following AlwayLearningTM topics: Sending a device in for repair. Utilizing spare pool devices. Monitoring, completing or canceling the repair process. Not what you were looking for? Perhaps one of these other guides will help: Batch Ticket Operations – A guide designed to …
