Important Note: If a user account is created through an integration with an outside application then you will not have the option to delete the user account. In these cases, you will need to adjust settings within your apps to automatically deactivate inactive user accounts. Any user account that was manually created in Incident IQ …
Delete Assets Select one or more assets, click on Other and select Delete. A confirmation pop-up will appear to confirm the changes. Printing Asset Labels Within Incident IQ, you can print asset labels. Select one or more assets, click on Other and select Print Asset Label. Verifying Assets Select one or more assets, click on …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Create an Asset Agents or administrators can create assets for any activated model in Incident IQ. On the left sidebar, under Assets, click …
Delete Assets Select one or more assets, click on Other and select Delete. A confirmation pop-up will appear to confirm the changes. Printing Asset Labels Within Incident IQ, you can print asset labels. Select one or more assets, click on Other and select Print Asset Label. Verifying Assets Select one or more assets, click on …
Create an Asset Agents or administrators can create assets for any activated model in Incident IQ. On the left sidebar, under Assets, click New Asset. Now you are on the Asset Details Page. You can assign an asset owner, enter general asset details, and input purchase information. Edit an Asset To edit any individual asset, …
Editing and Deleting Ticket Templates To edit or delete a ticket template, begin by clicking its name on the Ticket Templates page. You can edit the ticket template and click Save at the bottom of the page. Also, you can Delete the template entirely here as well. Sharing Ticket Templates You can allow select users to apply ticket templates during the ticket …
To edit or delete a Text Snippet or Shortcut, open an In-Progress ticket. On the ticket action bar, click on the wand icon and select All Shortcuts. When hovering over the Text Snippet or Shortcut, a pencil icon appears. Click the pencil icon. This will open the edit screen to make any changes. Click Save. …
Please note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. You can use the Options button on the right side of any survey to quickly edit, delete, or activate/deactivate the survey. Important Note: …
Editing and Deleting Ticket Templates To edit or delete a ticket template, begin by clicking its name on the Ticket Templates page. You can edit the ticket template and click Save at the bottom of the page. Also, you can Delete the template entirely here as well. Sharing Ticket Templates You can allow select users …
