Menu — Pop-out for more features inside of Incident IQ Mobile. Search Bar — Used for searching through the tickets you have submitted. Open Tickets — Tickets that you have submitted that have not been resolved yet. Resolved Tickets — Tickets that you have submitted that have been resolved. Waiting On You — Tickets that you have submitted that are …
Aside from your own ticket statistics, the Mobile Dashboard is broken down into five key sections as highlighted below: Menu Icon – This opens the navigation menu allowing users access to more features inside of Incident IQ Mobile Search Bar – This can be used to search for tickets, assets, and users Highest Priority Tickets – useful to …
Important Note: The ability to alter the dashboard layout is only available to agent and administrator level Incident IQ users. To customize your Dashboard click on your username and select Options from the drop-down menu. Select the Dashboard tab to display your current dashboard layout. From here you can drag and drop components to rearrange them as needed. Your changes …
Guide Overview This guide is designed to give iiQ agents and administrators a detailed overview of the following dashboard related topics: A breakdown of the different dashboard widgets and their functions. Managing and customizing the dashboard to meet an individual user’s needs. Accessing and managing your notification settings. Guide Index You can use the following …
Guide Overview The following guide is designed to give Requestor level users (student, faculty, staff) a general overview and links to detailed help guides for the elements that make up their Dashboard that includes: The top navigation bar, which includes the Tickets, Assets, Knowledge Base, New Ticket, Search, Help, and profile links Your most recent …
You can customize your dashboard to best suit your workflow. You can edit, remove, and add additional dashboard components to put the information that matters to you most front and center when you log in to Incident IQ. Click on your name located in the top-right corner and select Options. The Dashboard tab contains options …
Ticket Stats At the top of your dashboard, you will find four data boxes. These are designed to provide a quick overview of the following ticket stats: Assigned to me – all open tickets currently assigned to you, as well as a breakdown of how many are in each priority category. Assigned to others – …
