Dashboard

Dashboard Overview

Menu — Pop-out for more features inside of Incident IQ Mobile. Search Bar — Used for searching through the tickets you have submitted. Open Tickets — Tickets that you have submitted that have not been resolved yet. Resolved Tickets — Tickets that you have submitted that have been resolved. Waiting On You — Tickets that you have submitted that are …

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Dashboard Overview

Aside from your own ticket statistics, the Mobile Dashboard is broken down into five key sections as highlighted below: Menu Icon – This opens the navigation menu allowing users access to more features inside of Incident IQ Mobile Search Bar – This can be used to search for tickets, assets, and users Highest Priority Tickets – useful to …

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Dashboard Overview

Guide Overview The following guide is designed to give Requestor level users (student, faculty, staff) a general overview and links to detailed help guides for the elements that make up their Dashboard that includes: The top navigation bar, which includes the Tickets, Assets, Knowledge Base, New Ticket, Search, Help, and profile links Your most recent …

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Customizing Dashboard

You can customize your dashboard to best suit your workflow. You can edit, remove, and add additional dashboard components to put the information that matters to you most front and center when you log in to Incident IQ. Click on your name located in the top-right corner and select Options. The Dashboard tab contains options …

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Dashboard Overview

Ticket Stats At the top of your dashboard, you will find four data boxes. These are designed to provide a quick overview of the following ticket stats: Assigned to me – all open tickets currently assigned to you, as well as a breakdown of how many are in each priority category. Assigned to others – …

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