If you have custom schema attributes set up in your Google console, you can map these to fields on user accounts to bring in additional user data through the Google SSO integration. When Incident IQ detects the use of these custom schema attributes a new section titled Custom schema mapping will appear in the User Mappings tab. In the drop-down menu, …
Incident IQ does not currently support the creation of custom user roles. In cases where you need a new role, we recommend creating a custom policy instead and applying it out to the selected user(s). This will give them the permissions they need without applying it out to other users with the same role in the system. …
In the left sidebar, select the Tickets dropdown option. This will contain a button that says New View. Selecting this will open the View Designer, that allows you to set the filters and column data, as well as name the custom view you wish to create. This custom view will be located on the left hand navigation under Custom Views. …
Guide Overview Incident IQ allows for districts to replace the nomenclature of models, issues, and categories with their own customized verbiage using the built-in custom names feature. The following guide is designed to give Administrators an overview of the following specific topics: Which elements can be changed with custom names during the ticket submission process. …
Guide Overview The following guide is designed to give Administrators an overview of the following topics related to Custom Fields: How to create and edit a Custom Field How to add custom field groups to tickets, assets, or users Guide Index You can use the following links below to quickly navigate to a specific section in …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. You can edit and share your custom view by clicking View Settings in the upper-right corner. This will reopen the View Designer. From …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Custom Views are saved filtered searches that can be created for Tickets, Assets, and Users. For example, you can create a custom view …
Filters narrow down a data set and can be applied to tickets, assets, and users’ views. You can be as broad or as specific as needed. On your Asset view, click Filter near the top right of the page. This will open up the filter selection window. Use the left column to select from different …
Editing Field Definition Group You can edit or remove any Tickets, Assets, or Users custom field in a field group by clicking on Edit or Remove on the left side of the listed field. To edit a condition, click on the condition to make changes. Hover over the condition and click the X icon to …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. On the left sidebar, click Administration and then Custom Fields. The first step is to set up a field definition. This determines the …
