Incident IQ does not currently support the creation of custom user roles. In cases where you need a new role, we recommend creating a custom policy instead and applying it out to the selected user(s). This will give them the permissions they need without applying it out to other users with the same role in the system. …
In the left sidebar, select the Tickets dropdown option. This will contain a button that says New View. Selecting this will open the View Designer, that allows you to set the filters and column data, as well as name the custom view you wish to create. This custom view will be located on the left hand navigation under Custom Views. …
Guide Overview The following guide is designed to give Incident IQ administrators a detailed overview on the following topic(s): Creating and deleting tags Utilizing Tags through using rules Filtering tickets by the tag filter Guide Index You can use the following links below to quickly navigate to a specific section in this document. To quickly …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Create an Asset Agents or administrators can create assets for any activated model in Incident IQ. On the left sidebar, under Assets, click …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Custom Views are saved filtered searches that can be created for Tickets, Assets, and Users. For example, you can create a custom view …
Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. On the left sidebar, click Administration and then Custom Fields. The first step is to set up a field definition. This determines the …
Guide Overview The following guide provides step-by-step instructions on how to create, access, edit, share, and delete custom views, as well as how to add custom views to your Dashboard. Not what you were looking for? Perhaps one of these other guides will help: Navigating Tickets – A help guide that provides details on how to use …
Custom Views are saved filtered searches that can be created for Tickets, Assets, and Users. For example, you can create a custom view that only shows tickets created today. You can create new views from the left sidebar. Click New View, and this will open the View Designer window. First, you need to name your custom view. Next, …
Custom Views are saved filtered searches that can be created for Tickets, Assets, and Users. For example, you can create a custom view that only shows tickets created today. You can create new views from the left sidebar. Click New View, and this will open the View Designer window. First, you need to name your …
Create an Asset Agents or administrators can create assets for any activated model in Incident IQ. On the left sidebar, under Assets, click New Asset. Now you are on the Asset Details Page. You can assign an asset owner, enter general asset details, and input purchase information. Edit an Asset To edit any individual asset, …
