confirm

How do I confirm or change an asset while working a ticket?

Tickets with an Asset The current asset attached to a ticket is visible on the right side of a ticket’s details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type …

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Confirm Asset Details

Sometimes you will receive tickets with the wrong model of device or issue category that needs to be changed. In these cases, you can change an asset on a ticket or issue category by using the Change option in the asset widget on the right side of the ticket. Additional Resources Visit the Incident IQ …

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