confirm

How do I confirm or change an asset while working a ticket?

Tickets with an Asset The current asset attached to a ticket is visible on the right side of a ticket’s details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type …

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Confirm Asset Details

Please Note: The left navigation may appear different than what you see on your site. We have upgraded our user experience, but all functionality and steps from this video are the same. Sometimes you will receive tickets with the wrong model of device or issue category that needs to be changed. In these cases, you …

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