Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …
What filter options are available when tracking changes made to assets? Read More »
Incident IQ administrators can manage when policy alerts appear in the Audit Manager through the Site Options page. Underneath the Assets section, you will see three options that allow you to manage when you get alerts for the assets that are at risk, assets that have failed verifications, and assets that are still unverified on …
Can I change when policy alerts appear in the Audit Manager page? Read More »
By default, when checking out devices to users you will get a warning pop-up if a user already has one device assigned to them. However, administrators can change the number of a devices a user may have before receiving the warning in the check-out screen. To do so, the admin will need to select Site Options from …
Can I change the number of allowed devices for a user before getting check-out alerts? Read More »
Tickets with an Asset The current asset attached to a ticket is visible on the right side of a ticket’s details page. You can change an asset on a ticket by using the Options drop-down menu. From here you can Change Device to change the asset to a different hardware device. Or you change to a different asset type …
How do I confirm or change an asset while working a ticket? Read More »
It is possible to change the issue of an existing ticket. While on the ticket screen simply select More > Change Issue and then choose your new issue.
This is a selection that you can make during ticket generation. By default this option is always marked as not being urgent unless changed. You can also change the urgency of an already generated ticket. While on the ticket screen simply select More > Mark Urgent / Mark Not Urgent.
It is possible to change the subject of an existing ticket if you have the permissions to work a ticket. While on the ticket screen simply select More > Change Subject followed by entering in the new subject.
Timeline filters allow you to search for certain changes made to assets within a given time period. This includes updates to: Asset location Asset Owner Asset Status Asset storage location At this point, you can select a specific date range that you are interested in when this change occurred. Choose from a number of default …
Can I search for changes made to assets based on time period? Read More »
It is possible to change who submitted the ticket or who it was submitted on behalf of: click Change on the top right of the Submitted By section. Next, a pop-up window will appear, select the dropdown menu and change the requestor. Also, by unchecking the box below, you can change the user that the …
