change

What filter options are available when tracking changes made to assets?

Incident IQ includes the ability to track timeline changes to assets in two different manners. If you want to track broad changes to assets during a select time period, then the following options are available to you: Location Changed Owner Changed Status Changed Storage Location Changed The top section allows you to select date ranges …

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Can I change when policy alerts appear in the Audit Manager page?

Incident IQ administrators can manage when policy alerts appear in the Audit Manager through the Site Options page. Underneath the Assets section, you will see three options that allow you to manage when you get alerts for the assets that are at risk, assets that have failed verifications, and assets that are still unverified on …

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Can I change the number of allowed devices for a user before getting check-out alerts?

By default, when checking out devices to users you will get a warning pop-up if a user already has one device assigned to them. However, administrators can change the number of a devices a user may have before receiving the warning in the check-out screen. To do so, the admin will need to select Site Options from …

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How do I change the urgency of a ticket?

This is a selection that you can make during ticket generation. By default this option is always marked as not being urgent unless changed. You can also change the urgency of an already generated ticket. While on the ticket screen simply select More > Mark Urgent / Mark Not Urgent.

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